E222 Privacy Policy

1. Introduction

E222 (hereinafter referred to as "we", "our", or "e222") takes your privacy very seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

This policy applies to e222's website (https://e222.bet), mobile application, and all related services. By using our platform, you consent to the processing of your information as described in this Privacy Policy.

2. What Information We Collect

E222 may collect the following types of information from you. Each piece of data is collected for a specific purpose:

Identity Information:

Contact Information:

Financial Information:

Technical Information:

Behavioral Data:

3. How Information Is Collected

E222 collects your information in several ways:

• At Registration: When creating your account, you directly provide your name, email, phone number, and date of birth.
• During KYC Verification: ID and proof of address are collected for identity verification purposes.
• Transaction Time: Payment details are automatically recorded when you make a deposit or withdrawal.
• While Using the Platform: When you use our site or app, behavioral data is collected through cookies and analytics tools.
• During Support Interactions: Conversations via live chat or email are recorded and retained.
• From Third Parties: Information may be verified against legally compliant third-party sources for fraud prevention and anti-money laundering purposes.

4. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Description
Account Management	To create, verify, and maintain your account.
Transaction Processing	To process deposits and withdrawals quickly and securely.
Identity Verification	To verify age and identity, and to maintain the security of the platform.
Fraud Prevention	To detect and prevent suspicious activity.
Service Improvement	To personalize your experience and develop new features.
Marketing Communications	To send you promotional offers and updates, based on your consent.
Legal Obligation	To meet regulatory requirements and maintain legal compliance.
Customer Support	To resolve your complaints and queries promptly.

5. Sharing & Disclosure of Information

E222 never sells your personal information. Data may be shared with third parties only in the following limited circumstances:

• Payment Processors: Only the minimum necessary information is shared with mobile banking partners — including bKash, Nagad, and Rocket — to process your transactions.
• Legal Authorities: Information may be shared with authorities in response to court orders, government investigations, or other legal obligations.
• Security Partners: Limited data is shared with trusted security partners solely to detect fraud and ensure cybersecurity.
• Licensing Authority: Required information is shared with regulatory bodies to ensure compliance with gaming license conditions.
• Business Transfer: In the event of a company merger or acquisition, data may be transferred to the new owner, though the protections under this policy will remain in place.

For any sharing of your information with third parties beyond the purposes stated above, we will obtain your explicit consent.

6. Cookies & Tracking Technologies

E222 uses cookies and similar technologies to enhance your browsing experience. The types of cookies we use:

• Essential Cookies: To maintain your login session and ensure platform security. Disabling these cookies may affect how the platform functions.
• Performance Cookies: To analyze which sections of the site are most visited. No personally identifiable information is involved.
• Functionality Cookies: To remember your language preference and other settings.
• Marketing Cookies: To show you relevant ads based on your interests (subject to your consent).

You can manage or delete cookies at any time by adjusting your browser settings. Please note that disabling certain cookies may affect some features of the site.

7. Data Security Measures

E222 employs multiple layers of security to keep your information protected:

• SSL/TLS Encryption: All data transmitted between the website and your browser is protected with 256-bit encryption.
• Two-Factor Authentication: An additional verification layer is available to activate when logging into your account.
• Encrypted Database: All sensitive data we store is held in encrypted databases.
• Regular Security Audits: External security experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel are permitted to access the necessary data.
• Data Backup: Regular backups minimize the risk of data loss.

8. Data Retention Periods

E222 does not retain your data longer than necessary. General guidelines are provided below:

• Account Information: For the duration of your active account, and up to 5 years after closure for legal compliance.
• Transaction Records: A minimum of 5 years, in line with financial regulatory requirements.
• KYC Documents: Up to 5 years from the date of your last transaction.
• Support Communication Records: Up to 2 years after your last interaction with us.
• Website Logs: Up to 12 months for security purposes.

After the applicable retention period, data is securely deleted or anonymized.

9. Your Rights

As an e222 customer, you have the following rights over your personal data:

• Right to Know: You can find out exactly what information we hold about you and how it is used.
• Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may correct any information that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
• Right to Restrict Processing: You can restrict how your information is used in certain circumstances.
• Right to Portability: You have the right to receive your information in a readable format.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights, please contact us by email (support@e222.bet) and we will typically respond within 30 business days.

10. Information of Minors

E222 strictly does not collect data from or provide services to anyone under the age of 18. Age is verified at registration, and e222 reserves the right to close accounts belonging to minors.

If any minor's information is collected inadvertently, it will be promptly deleted upon a guardian's request. To report this, please contact: support@e222.bet।

11. International Data Transfers

E222 is an international platform. Your information may be stored or processed on servers outside Bangladesh. Regardless of where your data is transferred:

• International data protection standards are strictly observed.
• Encryption is applied to all data during transfer.
• Data is not transferred to a third-party country unless an adequate level of protection is confirmed.
• Third parties are contractually required to meet our standards through data processing agreements.

12. Changes to the Privacy Policy

E222 may update this Privacy Policy when necessary. In the event of changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Members will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

Visit this page regularly to stay up to date with the latest policy.

13. Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@e222.bet
• Website: https://e222.bet

We take every message seriously and aim to respond within 2–5 business days.